Returns & Exchanges

At Mewa Boutique, we want every piece you receive to feel like it was chosen just for you. If the fit is not quite right, the color does not match your vision, or you simply change your mind, we are here to help with a respectful and uncomplicated process.

Return Conditions

We accept returns for items that remain in their original, resalable condition.

The item must be unworn, unwashed, and free of any scent, makeup, or markings.
All original tags must remain attached.
The garment must be in its original condition, with packaging included where applicable.
The return must be initiated promptly after delivery through the Contact page on our website.

Please try garments on gently over clean clothing to preserve their condition in case a return is needed.

How to Begin Your Return

Our process is designed to be clear and unhurried.

Contact us through the Contact page on our website. Include your order number, the item or items you wish to return, and the reason for the return.
Receive instructions. We will reply with guidance and, where appropriate, authorization to proceed.
Prepare your package. Fold the item carefully and place it in secure packaging. Include your order details inside.
Send your return. Once we receive and inspect your item, we will move forward with your refund or exchange.

Please do not send items back without first contacting us, as this may delay processing.

Exchanges for Size or Color

We understand that finding the perfect fit requires care, especially with products that come in different sizes and colors. Exchanges are available subject to availability.

If you wish to exchange for a different size or color, please let us know when you contact us through the Contact page. We will check the current stock and reserve the requested variant upon receipt of your return. If the desired option is not available, we will process a refund to your original payment method or discuss an alternative resolution.

Refunds

Once your returned item arrives and passes inspection, your refund will be processed.

Method: Refunds are issued to the original payment method used at checkout.
Timing: The appearance of the refund in your account depends on your bank or payment processor.
Confirmation: You will receive an email notification once the refund has been initiated.

Please note that original shipping fees are not refunded unless the item was damaged, defective, or sent in error.

Items That Cannot Be Returned

For the respect and health of all our customers, certain items are not eligible for return.

Items that have been worn, washed, or altered.
Products with removed or missing original tags.
Items purchased during promotional sales, including seasonal sales up to 30% off, may be final sale unless they arrive damaged or incorrect. Please check the product page or contact us if you are unsure.
Intimate garments or items with hygiene seals that have been broken, if applicable to our collection.

We encourage you to review our Size Notes and product descriptions carefully before ordering.

Damaged, Defective, or Incorrect Items

We take great care in inspecting and packaging each order, but mistakes can occasionally occur. If you receive an item that is damaged, defective, or not what you ordered, please contact us through the Contact page immediately.

Include clear photographs of the item, tags, packaging, and any visible issue.
Provide your order number and a brief description of the problem.

In these cases, we cover the cost of return shipping. We will offer a replacement, exchange, or full refund, including any associated shipping costs, as quickly as possible.

Return Shipping Costs

For size, color, or change of mind: The customer is responsible for return shipping costs.
For our errors: If the return is due to a wrong item, incorrect size or color sent by mistake, or a damaged or defective product, we will cover the return shipping and provide clear instructions.

We believe this approach is fair and respects both your time and ours.

Sale Items

Items purchased at discounted prices during our seasonal promotions or newsletter offers may have specific conditions. Unless otherwise noted, sale items are treated according to our standard return conditions above, except where marked as final sale. If a sale item arrives damaged or incorrect, it is fully covered by our resolution process.

Contact Us

We are available with 24/7 online support and respond with patience and clarity.

Please reach us through the Contact page on our website at https://mewaboutique.com/

Your satisfaction matters deeply to us, and we are here to assist you.

Last updated: October 2026

Returns & Exchanges